General FAQs

What is See Stella?

See Stella is a platform that connects clients with expert aesthetic practitioners and provides access to curated skincare and wellness products. It combines a practitioner directory with an e-commerce store to offer a seamless experience.

Who is behind See Stella?

See Stella is led by Dr. Alice Rudd, a General and Cosmetic Dermatologist, and Joanne Wismeyer, a Registered Nurse and founder of Infinity Glow. Together, they bring decades of expertise in skin health and aesthetic treatments.

What makes See Stella unique?

See Stella offers a holistic solution, combining professional advice with high-quality, dermatologist-approved products, a practitioner directory, and tailored client support.

What services does See Stella offer?

See Stella includes a Practitioner Directory, e-commerce store for curated skincare, supplements, and wellness products, and tools like Haut.AI for personalized consultations.

How is See Stella different from other platforms?

Unlike other platforms, See Stella bridges the gap between practitioners and clients, offering both a directory and an integrated shop for personalized product recommendations.
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Client Specific FAQs

How do I find a practitioner?

You can search by location, treatment type, or name in the Practitioner Directory.

What information is available in practitioner profiles?

Profiles include the practitioner’s qualifications, services offered, booking links, and client reviews.

What are the benefits of using See Stella as a client?

See Stella provides access to trusted practitioners, dermatologist-approved products, and personalised recommendations.

How can I access practitioner-recommended products?

After your consultation, your practitioner will provide a unique code to access recommended products from the Stella Shop.

Can I leave a review for my practitioner?

Yes, you can leave a review directly on their profile to help others make informed decisions.
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Products & Shop FAQs

What types of products are available in the Stella Shop?

The shop offers dermatologist-curated skincare, supplements, and diagnostic tests to support various skin concerns and wellness goals.

How are the products curated?

All products are handpicked by expert dermatologists and practitioners, ensuring they meet high-quality standards.

Are the products dermatologist-approved?

Yes, all products undergo thorough vetting by dermatologists like Dr. Alice Rudd.

What is the return policy for products?

Our products are very competitively priced. We generally do not return products for a change of mind. Please refer to our Return Policy for more details.

Can I track my orders?

Yes, you’ll receive a tracking link once your order is shipped.

What payment methods are accepted?

We accept all major credit cards, debit cards, and digital wallets like PayPal.
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Treatments & Services FAQs

What types of treatments can I find on See Stella?

You’ll find a variety of aesthetic and skin health treatments, including medical aesthetics and cosmetic treaments.

How are treatment recommendations made?

Practitioners assess your goals and concerns to recommend the most suitable treatments and products.

Are the practitioners licensed and qualified?

Yes, all practitioners on See Stella are verified and registered with AHPRA.
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Privacy & Data FAQs

How is my data protected on See Stella?

We take your privacy seriously. All personal data, including your skin insights and booking history, is encrypted and stored securely. We follow industry best practices to keep your information safe and only share it with trusted service providers when absolutely necessary to operate the platform.

Does See Stella share my information with third parties?

We never sell your personal information. We only share your data in three situations:

1. With your chosen practitioner, to help them deliver your treatment or service.

2. With trusted service providers, like payment processors, calendar tools, and secure cloud storage—strictly to run and improve the platform.

3. When required by law, such as in response to legal requests or to ensure safety.

 

All third-party partners are contractually obligated to protect your information and only use it as instructed by us.

Does Stella hold health data?

No—Stella is not a healthcare provider and does not store medical records or health data. Practitioners may collect health-related information during your consultation, but that information is shared directly between you and the practitioner. Any notes or data you provide are not stored or accessed by Stella unless required to deliver the service you’ve requested.

How do I manage my data privacy preferences?

You can update your preferences anytime in your account settings.
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Stella Analyser FAQs

What is Stella Analyser and how does it work?

Stella Analyser is an AI-driven tool that analyses your skin and provides personalised product and treatment recommendations.

How is Stella Analyser integrated into See Stella?

It is available as a pre-consultation tool for clients to get a snapshot of their skin health.

What can I learn from Stella Analyser results?

You’ll receive detailed insights into your skin health, including hydration, texture, and areas for improvement.
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Support FAQs

How do I contact See Stella for support?

You can reach us via email at info@seestella.com.au or the live chat feature on our website.

What should I do if I encounter an issue with the platform?

Contact our support team, and we’ll resolve your issue as quickly as possible.

Is there a live chat feature available?

Yes, our live chat is available during business hours for quick access to our support teams.