Terms and Conditions

See Stella provides general wellness and skincare information only. It is not a medical service and does not diagnose, treat, cure, or prevent any disease or condition. Stella’s insights are educational and should never replace professional medical advice. Always consult a qualified healthcare practitioner for a personalised diagnosis or treatment.

Title

Last updated: Aug 2025

1. Overview

1.1 Agreement to Terms

These Terms and Conditions ("Terms") form a binding agreement between See Stella Pty Ltd (ACN 669 216 924) ("Stella," "we," "us") and the individual who accesses or uses the Stella websites, mobile applications, or any related services (collectively, the "Services").

 

By clicking "Create Account," "I Accept," or otherwise accessing the Services, you:

  1. acknowledge that you have read and understood these Terms and our Privacy Policy (together, the "Agreement"); and
  2. agree to be bound by them.

1.2 No Acceptance means No Use

If you do not agree to this Agreement, you must not access or use the Services.

1.3 Updates to Terms

We may update these Terms from time to time.

  1. Minor updates (purely administrative fixes or clarifications that don’t affect your rights or fees) – we’ll give you at least 3 days’ notice.
  2. Material updates (changes to how the Services work or to your legal rights, but not to price) – we’ll give you at least 7 days’ notice.
  3. Price changes (any increase to subscription fees) – we’ll give you at least 30 days’ notice.

We’ll notify you by email and/or in-app message. If a later effective date is stated in the notice, that date applies; otherwise, the change takes effect when the relevant notice period ends.


 If we must change the Terms immediately to comply with a law, a court order, or to address security or safety concerns, we may do so immediately and will notify you as soon as practicable.

1.4 Your Options

If you do not agree with a change, you may cancel your subscription and delete your account before the effective date without penalty; we’ll refund any prepaid fees for unused periods on a pro-rata basis. Your continued use of the Services after the effective date constitutes your acceptance of the revised Terms.

1.5 Eligibility

You must be at least 18 years old and resident in a country where Stella is currently offered to open an account. By using the Services, you confirm you meet these requirements.


We do not knowingly collect personal information from children under 18. If we discover we have done so, we will delete the data and close the account.

1.6 Electronic Communications Consent

You consent to receive all communications from us electronically (including email, push notifications, and in-app messages). Such communications satisfy any legal requirement that they be in writing (Electronic Transactions Act 1999 (Cth); E-SIGN Act 2000, 15 U.S.C. §7001 et seq.).

2. Definitions

“Account” means the user profile created when you register to access the Services.


“Affiliate Partner” means any third-party organisation—including healthcare professionals, clinics, skincare brands, digital health platforms, or similar entities—that enters into a commercial or promotional arrangement with Stella involving the payment or receipt of compensation (e.g., commissions, fees, or in-kind value) by either party.


“Affiliate Platform” means a third-party e-commerce marketplace (e.g., Amazon) where Stella lists or links products and may receive compensation for resulting sales.


“Dropship Partner” means a brand, manufacturer, or logistics provider that ships products directly to you on Stella’s behalf.


“Agreement” collectively refers to these Terms, the Privacy Policy, and any additional terms referenced herein.


“Biometric Data” means data generated from a facial image or similar physiological characteristics that can identify, or confirm the identification of, an individual, as defined under IL BIPA §10 and WA RCW 19.373.010.


“Consumer Health Data” (or “CHD”) means any personal data that identifies a user’s past, present, or future physical or mental health status, including wearable-derived metrics such as heart rate variability, sleep stages, UV exposure, or stress indicators (WA RCW 19.373.010).


“Personal Information” means information that identifies, relates to, describes, or is reasonably capable of being associated with a natural person, including “Personal Data,” “Personal Information,” and “Sensitive Personal Information” under applicable privacy laws (APPs, CPRA §1798.140, etc.).


“Sensitive PI” means Personal Information that is subject to heightened protections (e.g., Biometric Data, health metrics) under CPRA §1798.140.
 

“Services” refers to the websites located at seestella.com.au and any subdomains, the Stella mobile applications, and all related features, content, and offerings, including AI skin scans, wearable integrations, subscription plans, e-commerce storefront, and customer support.


“Stripe” means Stripe Inc. and its affiliates providing payment processing for paid subscriptions and product purchases.


“User Content” means any data, images, text, or other material that you upload or transmit via the Services, excluding Feedback (as defined in Section 12).
Additional terms may be defined contextually within individual sections.

 

Additional terms may be defined contextually within individual sections.

3. Core Terms & Governing Law

3.1 Governing Law

This Agreement is governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

3.2 Dispute Resolution

Australian Users. 

Any dispute that cannot be resolved informally within 30 days will be submitted to the exclusive jurisdiction of the courts of New South Wales.

U.S. Users.

  1. Binding Arbitration. Except for claims that qualify for small-claims court, any dispute arising out of or relating to this Agreement will be finally resolved by binding arbitration under the Federal Arbitration Act. The arbitration will be administered by either JAMS or the American Arbitration Association (AAA), at the claimant’s election, in accordance with their applicable rules.
  2. Seat & Rules. The seat of arbitration will be Los Angeles, California; the language will be English; one arbitrator; expedited procedures for claims ≤ USD 250,000.
  3. Cost-Shifting. Each party bears its own fees; the arbitrator may award costs where permitted by law.
  4. 60-Day Opt-Out. You may opt out of arbitration by sending a written notice to legal@seestella.com.au within 60 days of creating your Account.

3.3 Class-Action Waiver

To the fullest extent permitted by law, both parties waive any right to participate in a class action, class arbitration, or representative proceeding. Disputes must be resolved on an individual basis.

3.4 Limitation of Liability & Disclaimer of Warranties

“As Is” Services. The Services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, or accuracy of results.


Indirect Damages Excluded. To the maximum extent permitted by law, Stella will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or business interruption, even if advised of the possibility.


Liability Cap. Stella’s total aggregate liability arising out of or related to the Services will not exceed the greater of:
a. AUD 100 (or USD 100 in the United States); or
b. the total amount you paid to Stella for the Services in the 12 months preceding the claim.
 

Non-Excludable Rights. Nothing in this Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable statute that cannot be lawfully excluded. Where permitted, Stella’s liability for breach of such a non-excludable guarantee is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.

4. Subscription & Billing Module (Global)

4.1 Free Trial Terms (Trial Period as Advertised)

Trial Length. New users receive a free trial for the period advertised at sign-up (e.g., 7, 14, or 30 days).


Payment Method (if required). Some trial promotions may require you to add a valid credit or debit card at sign-up. When a card is supplied, Stripe may place a small authorisation hold (up to AUD 1 / USD 1) to verify the card; the hold is released automatically. For trials that do not request a payment method upfront, you must add one before the trial ends to avoid service interruption.
 

Automatic Conversion. Unless cancelled before the end of the trial, the subscription automatically converts to a paid plan, and the first monthly fee is charged.
 

One Trial Per User. Trials are limited to one per person, payment method, and device ID. Fraudulent or duplicate trials may be terminated.

4.1 Free Trial Terms (Trial Period as Advertised)

Trial Length. New users receive a free trial for the period advertised at sign-up (e.g., 7, 14, or 30 days).


Payment Method (if required). Some trial promotions may require you to add a valid credit or debit card at sign-up. When a card is supplied, Stripe may place a small authorisation hold (up to AUD 1 / USD 1) to verify the card; the hold is released automatically. For trials that do not request a payment method upfront, you must add one before the trial ends to avoid service interruption.
 

Automatic Conversion. Unless cancelled before the end of the trial, the subscription automatically converts to a paid plan, and the first monthly fee is charged.
 

One Trial Per User. Trials are limited to one per person, payment method, and device ID. Fraudulent or duplicate trials may be terminated.

4.2 Subscription Fees & Auto-Renewal

Trial Length. New users receive a free trial for the period advertised at sign-up (e.g., 7, 14, or 30 days).


Payment Method (if required). Some trial promotions may require you to add a valid credit or debit card at sign-up. When a card is supplied, Stripe may place a small authorisation hold (up to AUD 1 / USD 1) to verify the card; the hold is released automatically. For trials that do not request a payment method upfront, you must add one before the trial ends to avoid service interruption.
 

Automatic Conversion. Unless cancelled before the end of the trial, the subscription automatically converts to a paid plan, and the first monthly fee is charged.
 

One Trial Per User. Trials are limited to one per person, payment method, and device ID. Fraudulent or duplicate trials may be terminated.

4.4 Renewal Reminders & Material-Change Notices

Monthly plans. We’ll email and/or push-notify you at least 3 days before each billing date.

 

Plans with an initial term of 12 months or more (including annual-commitment plans paid monthly). We’ll send a reminder 15–45 days before the renewal date or the final instalment.
 

Material Changes. Any change that negatively affects your rights—such as a price increase or feature removal—comes with at least 30 days’ notice and an unconditional right to cancel before it takes effect.

4.5 Refunds & Chargebacks

Digital Service. Subscription fees are non-refundable once a billing period has started, except where required by applicable law (e.g., ACL major failure, California automatic-renew statute § 17602).


Erroneous Charges. If we make a billing error, notify us within 60 days, and we will investigate and, if warranted, refund via Stripe to the original payment method.


Chargebacks. Filing a chargeback may result in immediate account suspension. If a chargeback is resolved in our favour, you remain liable for both the original amount and any Stripe dispute fees.

4.6 Taxes & Currency

Australia. Prices are inclusive of GST. A tax invoice will be issued on request.


United States. Prices exclude state sales tax. Applicable tax is calculated at checkout based on your shipping or billing address.


Foreign Exchange. Stripe converts currency at prevailing rates; your bank may add foreign-transaction fees for cross-border payments.

5. Biometrics & Wearables Module (Global)

5.1 Categories of Biometric & Wearable Data Collected

We may collect and process the following Personal Information when you use the Services:

  1. Facial Images & Derived Metrics (Biometric Data). High-resolution facial photographs and derived skin-related attributes—including, for example, facial landmarks, pore distribution, wrinkle depth, pigmentation maps, redness index—plus any additional or updated metrics we may introduce as our analysis models evolve.
  2. Wearable Sensor Data (Consumer Health Data). Metrics such as heart-rate variability (HRV), resting heart rate, sleep stages/duration, step count, UV exposure, stress or readiness scores, and related timestamps retrieved from compatible devices (e.g., Apple Watch, Fitbit, Oura, WHOOP, Garmin), together with any new or revised metrics we may collect from time to time.
  3. Device, Usage & Location Data. Device model, OS version, IP address, in-app interaction events (analytics), and—if you enable location services—precise GPS coordinates (≤ 183 m) captured at scan time for UV index calculations and when using the practitioner directory. This data is handled under standard analytics unless it meets the CPRA “Sensitive PI” threshold, in which case Section 7 applies.

Evolution of Metrics. We may add or retire specific metrics as technology and research advance. Any material additions that expand the scope of Personal Information will be highlighted in the in-app consent screen and our Privacy Policy before collection begins.

5.2 Informed Consent & Opt-In Flow

Facial Scan Consent. Before your first skin scan, the app presents an on-screen consent explaining:

  1. What Biometric Data we capture; the scan is currently performed using a third-party camera module and may transition to an in-house or other vetted imaging provider in the future; you can request the latest list of imaging processors by emailing: privacy@seestella.com.au
  2. Why we collect it (skin analysis & personalised insights);
  3. Our 3-year retention policy; and
  4. How to revoke consent.

You must tap “I Consent” to proceed.
 

Wearables Consent. When you link a wearable, OAuth screen displays the data categories requested. You then see an in-app summary and must tap “Allow Access”. Data categories are toggled per device (e.g., sleep on/off, HRV on/off).
 

Separate from General T&Cs. Biometric and wearable consents are independent of the general Account acceptance, in line with Apple HealthKit 5.1.3 and Google Fit policy.

5.3 Permitted Uses (AI Insights Only – No Ads)

We use Biometric Data and Consumer Health Data solely for:

  1. Personalised Insights & Recommendations. Generate skin-health metrics, trends, contextual in-app marketing messages, and product recommendations for Stella-curated products or third-party items sold via affiliate links (e.g., Amazon).
  2. Product & Model Improvement. Improve and test our machine-learning models and Services—including algorithm tuning, user-level A/B experiments, and new feature development. Where practicable, we use aggregated or de-identified data, but some testing may require temporary access to identifiable records under strict access controls.
  3. Legal & Security. Fulfil legal obligations (e.g., security audits, fraud prevention). 

Prohibited Uses. We never (a) sell or rent Biometric Data or Consumer Health Data; (b) share such data with third-party ad networks or use it for cross-context behavioural advertising outside the Stella ecosystem; or (c) provide identifiable data to Affiliate Partners except as anonymised aggregates.


Affiliate Tracking Note. When you click an outbound affiliate link (e.g., to Amazon), we may attach a non-personal referral identifier so we can earn commission. This identifier does not include your CHD or other Personal Information.

5.4 Retention & Destruction Policy (Max 3 Years)

Default Schedule. We retain raw facial images and derived Biometric Data for up to three (3) years from the date of collection or your last account activity—whichever is later—so you can compare past scans and insights. We may delete or de-identify data sooner if it is no longer needed for the purposes set out in clause 5.3.


Early Deletion. You can request deletion at any time by deleting your account in-app or by emailing privacy@seestella.com.au. We will comply within 45 days (or 30 days for Illinois residents), unless a longer period is required or permitted by law.


Documentation. Our written retention schedule is publicly available at seestella.com.au/biometric-policy to satisfy IL BIPA §15(a).

5.5 User Rights

You have the right to:

  1. Withdraw Consent. Disable scans or wearable sync at any time; future data collection stops immediately.
  2. Access & Portability. Request a a machine-readable copy (JSON/CSV) of your Biometric Data and Consumer Health Data via emailing privacy@seestella.com.au.
  3. Deletion. As detailed in clause 5.4.
  4. Complaint. Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the relevant U.S. state authority if you believe we have violated biometric or health-data laws.

6. Consumer Health Data Addendum (U.S. Only)

6.1 To Whom This Addendum Applies

This Addendum applies only to you if, at the time of data collection:

  1. Your primary residence is in WA, NV, CT, or CO, and
  2. The CHD laws in your state are in force.

We determine residency via a combination of self-declared address, billing information, and geo-IP. If you relocate, you can update your state in Account → Privacy Controls to ensure the correct rights apply.

6.2 Opt-In Consent & Data Categories

Biometric CHD. Includes facial images, wrinkle depth, and redness index.

Default state: Off until you tap “I Consent” on first scan.
 

Physiological CHD. Includes HRV, resting heart rate, and sleep stages.

Default state: Off until you link a wearable and tap “Allow.”
 

Lifestyle CHD. includes step count and UV exposure.

Default state: Off until you link a wearable and tap “Allow.”
 

We will not collect or process a category unless you have previously consented. You may disconnect your wearable at any time; we will cease collection going forward.

6.3 Prohibited Practices (Our Commitments)

No Sale or Rent of CHD. We do not and will not “sell” or “rent” CHD as defined under WA RCW 19.373.010(16) or NV SB 370 §4.


No Cross-Context Behavioural Advertising Using CHD. We do not use CHD for third-party or cross-context behavioural advertising, nor do we share it with external ad networks or social-media platforms. We may, however, use CHD to surface first-party contextual promotions (e.g., recommending a third-party product available via an Amazon affiliate link after a high-UV reading) inside the Stella app only—consistent with clause 5.3 and permitted under state CHD laws. These promotions may include a referral tag, but do not share your CHD with the merchant.


No Geofenced Ads for Sensitive Services. We do not use location-based advertising within 2,000 feet of a healthcare facility, as prohibited by WA RCW 19.373.020(2)(b).


Data Minimisation. Access to identifiable CHD is restricted to personnel with a “need-to-know” role, logged, and periodically reviewed.
Written Agreements with Processors. All sub-processors handling CHD (see Annex A) are bound by contracts that mirror these restrictions.

6.4 Your Additional Rights (CHD States)

Access. You have the right to receive a list of Consumer Health Data (CHD) categories collected and a copy of your data. 

  1. To exercise this right, email privacy@seestella.com.au
  2. Response time: within forty-five (45) days (with a fifteen (15) day extension permitted)

Deletion. You may request that we delete your CHD, with narrow legal exceptions. 

  1. To exercise this right, email privacy@seestella.com.au
  2. Response time: within forty-five (45) days

Portability. You can request your CHD in a structured, machine-readable format (e.g., JSON or CSV). 

  1. To exercise this right, email privacy@seestella.com.au
  2. Response time: within forty-five (45) days

Withdrawal of Consent. You can turn off any data category, and we will stop future collection. 

  1. To exercise this right: unlink your connected wearable or stop taking new scans
  2. Response time: immediate

Appeal (CT & CO). If we refuse your request, you may file an appeal. 

  1. To exercise this right, reply "APPEAL" to our decision email
  2. Response time: within forty-five (45) days

We will not discriminate against you for exercising your CHD rights (e.g., no price increase), but certain features may stop working if you turn off required data flows (e.g., no image = no skin insights).

7. CCPA / CPRA Sensitive PI Addendum (California Only)

This Addendum supplements—but does not replace—our Privacy Policy. Capitalised terms have the meanings set out in Section 2 or the CPRA.

7.1 Notice of Collection & Use

At or before the point of collection, we disclose the following Sensitive Personal Information (“Sensitive PI”):

 

Biometric information:

  1. Examples collected: Facial images, derived wrinkle depth, redness index
  2. Business or commercial purpose: To provide personalised skin insights, support security and fraud prevention, and improve products
  3. Retention: Up to 3 years or until user deletion request (see §5.4)
  4. Disclosed to: Sub-processors available by contacting privacy@seestella.com.au

Health information:

  1. Examples collected: HRV, sleep stages, UV exposure (via wearables)
  2. Business or commercial purpose: To provide personalised skin insights, support security and fraud prevention, and improve products
  3. Retention: Up to 3 years or until user deletion request (see §5.4)
  4. Disclosed to: Sub-processors available by contacting privacy@seestella.com.au

Precise geolocation (≤ 183 m):

  1. Examples collected: GPS coordinates collected when you enable location services (e.g., during scan time for UV index readings) and any address you provide in the app (if applicable)
  2. Business or commercial purpose: To provide real-time UV insights, surface nearby practitioners/products, and support security and fraud prevention
  3. Retention: Up to 3 years or until user deletion request (see §5.4)
  4. Disclosed to: Sub-processors available by contacting privacy@seestella.com.au

Login credentials:

  1. Examples collected: Email and hashed password, or OAuth token
  2. Business or commercial purpose: Account authentication
  3. Retention: Until account deletion
  4. Disclosed to: Sub-processors available by contacting privacy@seestella.com.au

Financial information:

  1. Examples collected: Last four digits of your card via Stripe token
  2. Business or commercial purpose: To process payments and refunds
  3. Retention: As required by tax and accounting law
  4. Disclosed to: Sub-processors available by contacting privacy@seestella.com.au

Analytics:

  1. Examples collected: Sessions, events, device information, and crash logging
  2. Business or commercial purpose: To provide services and improve the user experience
  3. Retention: Until account deletion
  4. Disclosed to: Google Analytics

Note: “Disclosed to” refers to categories of service providers processing the data under written contracts that forbid any secondary use.

7.2 Right to Limit Use of Sensitive PI

California residents have the right to limit our use and disclosure of Sensitive PI to that which is “necessary to perform the services or provide the goods reasonably expected by an average consumer” (CCPA §1798.121).
 

How to exercise Submit a request via privacy@seestella.com.au. Limiting may turn off certain features (e.g., no facial scan = no skin insights). We will honour your preference within 15 business days and confirm via email.

7.3 Do-Not-Sell/Share & Global Privacy Control

 No Sale/Share of Sensitive PI. We do not “sell” or “share” (for cross-context behavioural advertising) Sensitive PI. When we include an affiliate referral tag (e.g., Amazon link), it contains no Personal Information or device identifiers and therefore, does not constitute a “sale” or “share” under the CPRA regulations §7026.


Other Personal Information. We do not sell or share any Personal Information for cross-context behavioural ads. If that changes, we will:

  1. Update this Addendum.
  2. Place a “Do Not Sell/Share My Personal Information” link in the app & website footer; and
  3. Honour Global Privacy Control (GPC) signals automatically.

How to Opt-Out (if activated). You may email privacy@seestella.com.au.
Requests are processed within 15 business days.

8. Affiliate & Practitioner Disclosure

8.1 Nature of Affiliate Relationships

Practitioner & Clinic Listings. Certain healthcare professionals or clinics (“Affiliate Partners”) pay Stella a fee or earn a commission when you purchase a consultation, product, or service via the Services.


Product Recommendations. When you click a product link—either to our storefront or to a third-party retailer such as Amazon—Stella may earn an affiliate commission if you make a purchase.


Independence of Content. Our AI and editorial team generates recommendations; compensation may influence placement, as clearly marked Sponsored Content, as disclosed below, but does not change the core analysis of your data.

8.2 Ranking Logic & Sponsored Ad Slots

Ranking Factors. Practitioner and product rankings may consider one or more of the following:

  1. Relevance to your scan metrics or stated goals;
  2. Geographic proximity or shipping availability;
  3. Quality indicators (e.g., practitioner qualifications, product reviews);

Sponsored Ad Slots. Paid promotions appear only in clearly labelled “Sponsored” positions that are visually separated from organic results, similar to Google’s ad units. Payment does not influence the ranking order of organic recommendations.


No “Pay-to-Play” Exclusivity. Payment alone does not guarantee top placement, search boosts, or listing inclusion. All Affiliate Partners must meet baseline quality criteria (licensure, product safety, etc.).

8.3 Clear & Conspicuous Disclosures

On-Screen Disclosure. Any recommendation or link that could earn Stella or an Affiliate Partner compensation will feature a clear and conspicuous label (e.g., “Affiliate Link,” “Sponsored,” “Ad,” or similar) placed adjacent to the endorsement and above the fold. For practitioner listings, the label may appear as a badge with a tooltip explaining the relationship.


Optional Plain-Language Pop-Up. Where required or beneficial (e.g., introducing a new ad format or highlighting a high-value promotion), we may show a short modal the first time you tap an affiliate-tagged link. The modal explains the compensation arrangement and links back to Section 8. Use of the modal is discretionary and does not block usage after initial display.


Mobile-Safe. Disclosures are rendered in at least 12-pt font (or OS-default body size) and contrast ≥ 4.5:1 against background, per FTC §255.3 guidance.
Social & email. When recommendations are shared outside the app (e.g., Instagram, email newsletter), captions include “#Ad,” “#Sponsored,” or equivalent at the start of the post.


Audit Trail (Optional). We may log when and where each disclosure is rendered to aid compliance monitoring and future audits.

9. Medical / Results Disclaimer

9.1 Informational-Only Statement

The metrics, insights, and recommendations presented in the Stella app (collectively, “Skin Insights”) are provided for general informational purposes only and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Skin Insights are based on the analysis of images, user-provided data, and third-party sensor inputs and should be interpreted as cosmetic or wellness guidance, not clinical findings.

9.2 No Medical Advice; Consult a Qualified Professional

Stella is not a healthcare provider, and the Services do not create a doctor-patient relationship. Always consult a qualified dermatologist, physician, or other healthcare professional for questions regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you read or see in the Stella app.

9.3 Individual Variability & No Guaranteed Results

Skin biology is highly individual and influenced by genetics, environment, lifestyle, and product usage. Results may vary, and past performance of a product or routine does not guarantee future outcomes. We make no representations or warranties that any recommendation will achieve specific results within a particular time frame.


Regulatory Status: The Services are marketed as a cosmetic/wellness tool. They are not cleared or approved by the U.S. Food and Drug Administration (FDA) or Australia’s Therapeutic Goods Administration (TGA) as a medical device.

10. Returns, Refunds & Consumer Guarantees

10.1 Automatic Consumer Rights (Australia)

These rights apply regardless of who fulfils the order.

  1. Goods and services come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
  2. ACL consumer guarantees cover digital services (e.g., Stella subscription) for due care, skill, and fitness for purpose.
  3. Nothing in this Section 10 limits or replaces those statutory rights.10.2.1

Stella-Fulfilled Orders. Merchant of Record – See Stella Pty Ltd

  1. Return Window. Thirty (30) days from the date of delivery.
  2. Return Procedure. Customers shall initiate a return via the Stella Returns Portal (Shopify). Access requires the email address or mobile number used at checkout (Shop Pay / Shopify login is accepted). Should portal access be unavailable, the customer may instead contact returns@seestella.com.au and quote the relevant order number.
  3. Shipping and Fees. a) Goods received defective or incorrect: Stella issues a prepaid return label. b) Change-of-mind returns: the customer bears the cost of return postage.

Dropship-Partner Orders (Where the Brand Ships Directly) Merchant of Record – See Stella (the retailer). The brand partner fulfils the parcel on Stella's behalf.

  1. Return Window. Thirty (30) days from the date of delivery, unless a longer period is stated on the applicable product page.
  2. Return Procedure. The customer must request a return through the Stella Returns Portal (Shopify) or by emailing returns@seestella.com.au. Upon approval, Stella will issue a return-authorisation reference number and provide the partner's return address.
  3. Shipping and Fees. 
    1. Defective or incorrect goods: Stella arranges a prepaid return label (generated by the partner). 
    2. Change-of-mind returns: The customer bears the cost of return postage (certain partners may waive this fee at their discretion).

Affiliate-Platform Purchases (e.g., Amazon) Merchant of Record – The third-party retailer operating the affiliate platform.

  1. Return Window. As stipulated by the retailer on its website (customarily thirty (30) days or more).
  2. Return Procedure. Customers must employ the retailer's own returns portal; Stella is not authorised to issue return authorisations for these transactions.
  3. Shipping and Fees. All return conditions, including shipping costs and any applicable fees, are governed solely by the retailer's policy. Stella does not reimburse any such charges.

Non-Returnable Goods. For reasons of hygiene and statutory regulation, certain items—such as opened skincare products—are non-returnable unless proven defective upon receipt.


Definition: Return Authorisation. A return authorisation comprises the reference number and shipping instructions provided by Stella, the dropship partner, or the third-party retailer, enabling the warehouse to reconcile the returned parcel with the customer’s refund.

10.3 Refund Timing & Method

Stella-Fulfilled / Dropship Partner. Refunds to the original payment method within 7–10 business days of receiving and inspecting the return.
 

Affiliate Platform. Refund timing is controlled by the retailer; check your order account for status.

10.4 International & Cross-Border Returns

  1. Mark parcels as “Returned Goods” to avoid customs duties.
  2. Stella is not liable for duties on change-of-mind returns.

10.5 Lost or Damaged Returns

  1. Use a trackable service and keep proof of postage.
  2. Stella and Dropship Partners are not responsible for returns lost in transit without proof of delivery.
  3. For Affiliate Platform returns, follow the platform’s lost parcel procedure.

10.6 Non-Returnable Items

Gift cards, personalised items, promotional merchandise, and digital subscriptions (after any cooling-off period) are non-returnable except where consumer law requires otherwise.

10.7 Need Help?

Stella-Fulfilled / Dropship Partner Orders. email returns@seestella.com.au.
 

Affiliate Platform Orders. use the retailer’s “Contact Seller” or returns portal.
If you’re unsure which model applies, contact support, and we’ll direct you to the correct process.

10.7 Need Help?

Stella-Fulfilled / Dropship Partner Orders. email returns@seestella.com.au.
 

Affiliate Platform Orders. use the retailer’s “Contact Seller” or returns portal.
If you’re unsure which model applies, contact support, and we’ll direct you to the correct process.

10.8 Product Liability & Third-Party Terms

Affiliate Platform Purchases. Your purchase contract is with the third-party retailer (e.g., Amazon), not Stella. The retailer’s terms of sale, warranty, and return policy apply. Stella is not a party to that transaction and does not warrant or service those goods.


Dropship-Partner Purchases. For orders fulfilled by a dropship partner, See Stella Pty Ltd is the Seller (Merchant) of Record. The brand partner remains primarily responsible for product safety, quality, and compliance with all statutory warranties. See Stella’s liability, as the retailer, is limited to the extent permitted by law and as set out in Section 3.4. Any manufacturer or supplier warranties are passed through to you in full.


Regulatory Compliance. All third-party sellers are contractually required to comply with applicable consumer-product-safety laws and labelling requirements in the destination market.


Australian Consumer Law Notice. Nothing in this clause excludes any rights you may have against the manufacturer or importer under ACL Part 3-2. Where Stella is deemed a supplier, those rights continue to apply.

11. Security & Cross-Border Transfers

11.1 Hosting & Encryption

Infrastructure. The Services are hosted on Google Cloud Platform (GCP) using multi-region deployments in Australia, the United States, and the EU.


Encryption at Rest & In Transit. All Personal Information is encrypted at rest (AES-256) and in transit (TLS 1.2+).
 

Security Certifications. GCP maintains SOC 2 Type II, ISO 27001, and IRAP PROTECTED certifications.

11.2 International Transfers & Safeguards

Cross-Border Transfers. Because we operate internationally and use global cloud infrastructure, your Personal Information may be transferred to and processed in countries outside your own.


Adequate Safeguards. For transfers from Australia, we rely on APP 8.1 (reasonable belief in comparable safeguards). For transfers from California or CHD states, we use written data-processing agreements mirroring CPRA and CHD requirements. If Stella later onboards EU residents, we will rely on the EU Standard Contractual Clauses (SCCs) or their successor.
 

Sub-processors. All third-party service categories are listed in Annex A and are contractually bound to maintain confidentiality, implement industry-standard security controls, and process data only on Stella’s documented instructions.

11.3 Incident Notification & Breach Response

Security monitoring. We consistently monitor our systems around the clock and follow a documented incident-response plan based on recognised industry standards.


Data breach notice. If we confirm a breach that is likely to cause serious harm to personal information, we will notify affected users and any required regulators as soon as practicable and, in all cases, within thirty (30) days of becoming aware of the breach.


Your responsibilities. You must keep your login credentials confidential and are responsible for all activity that occurs under your account.

12. Miscellaneous

12.1 Modifications to the Services

Stella may add, remove, or modify features from time to time. Material changes that negatively impact core functionality will be communicated at least 14 days in advance via in-app notice or email. Your continued use after the effective date constitutes acceptance of the changes.

12.2 Force Majeure

Stella may add, remove, or modify features from time to time. Material changes that negatively impact core functionality will be communicated at least 14 days in advance via in-app notice or email. Your continued use after the effective date constitutes acceptance of the changes.

12.3 Assignment

Stella may assign or transfer this Agreement (in whole or part) in connection with a merger, acquisition, corporate reorganisation, or sale of assets. You may not assign your rights or obligations without Stella’s prior written consent.

12.4 Severability

If any provision of this Agreement is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

12.6 Entire Agreement

This Agreement constitutes the entire agreement between you and Stella concerning the Services and supersedes all prior or contemporaneous agreements, communications, and proposals.

12.7 Contact Us

Questions, complaints, or legal notices must be sent in writing to legal@seestella.com.au or:
See Stella Pty Ltd  ACN 669 216 924
 Suite 329/98-100 Elizabeth Street, Melbourne, VIC, 3000

13. Annex A – Data Processing & Sub-processors

This Annex is illustrative, not exhaustive—our vendor stack evolves as the platform scales.
 

A current, authoritative list of active Sub-processors (including onboarding and retirement dates) is available to customers under NDA upon written request to privacy@seestella.com.au.

 

We will post any materially new Sub-processor to that page at least 30 days before they begin processing Personal Information, allowing users to object when required by applicable law.

 

Below are the primary categories of Sub-processors we engage and representative examples:*

  1. Cloud Hosting & Storage
    1. Function: To run application servers, store user data, and operate ML inference
    2. Representative examples: Google Cloud Platform, AWS, Azure'
  2. Authentication & Security
    1. Function: To manage user login, multi-factor authentication (MFA), and bot mitigation
    2. Representative examples: Firebase Auth, Auth0
  3. Payment Processing
    1. Function: For subscription billing and PCI-compliant card storage
    2. Representative examples: Stripe, Braintree
  4. E-commerce & Order Management
    1. Function: To manage the product catalogue, checkout, and fulfilment APIs
    2. Representative examples: Shopify, WooCommerce
  5. Fulfilment & Logistics
    1. Function: For warehouse pick/pack/ship operations and dropship services
    2. Representative examples: SkinDepth, 3PL partners
  6. Wearable & Sensor Integrations
    1. Function: To aggregate health metrics such as HRV, sleep, and UV exposure
    2. Representative examples: Terra, Human API
  7. Image Processing & AI
    1. Function: For camera modules, quality checks, and machine learning pipelines
    2. Representative examples: HAUT.AI, internal inference clusters
  8. Analytics & Attribution
    1. Function: For product analytics, A/B testing, and marketing attribution
    2. Representative examples: Amplitude, Google Analytics 4
  9. Messaging & Engagement
    1. Function: To deliver transactional emails and push notifications
    2. Representative examples: Customer.io, Braze
  10. Customer Support
    1. Function: For ticketing and live chat support
    2. Representative examples: Zendesk, Intercom